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Choosing the Right Remodeler
Finding a remodeler is not as simple as looking through the
phone book or picking up the classifieds. You may be working closely with
this individual for several months, so you want to do your homework and
make the right decision. After all, they will be working on YOUR home!
Where to Start?
Professional trade organizations such as the Home Builders Association
(HBA) and the Remodelors Council are the best
places to begin your search. The criteria for membership in these associations
are stringent; therefore only the most professional and ethical remodelers
become members. Call the local HBA at (717) 232-5595 or view a complete
list of HBA
Remodeler Members here.
Large or Small?
Expensive advertising campaigns and show rooms do not necessarily translate
into exceptional work. On the other hand, a one-man remodeling team may
not be as detail oriented as you would like. There are good large companies
and good small companies. You must determine which is right for you. As
a rule, the best remodelers constantly improve themselves and their businesses
through continuing education, training, and networking (and their businesses
come in all sizes).
What Questions Should You Ask?
When you discuss what you'd like to do, does the remodeler show enthusiasm
for your ideas and suggest ways to make them work better? Is customer
service emphasized? Will they work within your budget? Do they seem organized
when you discuss the job with them? Are their business materials neat,
professional, and complete (business cards, flyers, etc.)? Do they carry
insurance to protect you from claims arising from property damage or job
site injuries? Do they offer a warranty? Will they arrange for the building
permit? Do they specialize in particular types of projects?
How Do You Choose?
You probably have a budget in mind and know how much you are willing to
pay. Do not let PRICE drive your choice. The lowest bidder may
be cutting corners. Would you want the lowest paid doctor operating on
your child?...or the cheapest lawyer defending you in court? Make your
choice based on service, knowledge, ability, and communication; not solely
on price.
When you hire a remodeler, you are buying a service rather
than a product. The quality of service the remodeler provides determines
the quality of the finished product and your satisfaction with it. Only
choose a remodeler who returns your phone calls, answers your questions,
and has a trustworthy reputation.
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